DROP OFF 


Our drop off point is located at University of Cape Town (Sarah Baartman Hall - Jammie Plaza) in Rondebosch where one of our team members will gladly meet you and exchange treasures! 

UCT too far for you? No worries, we are able to collect for a fee dependent on your area or you may post your goodies to us if you are outside the Cape Town area. 
Just message us and we will sort you out!
Collection and Drop-Offs Times:
  • Wednesdays: 10:00 am to 13:00 pm 
  • Saturdays: 10:00 am to 12:00 pm








PICK UP 


To collect your items, shipping can be arranged at a fee  if outside Cape Town or have it delivered by our strategic partner  Pigeon for a much smaller fee  if you are Cape Town based.   

You can also collect your new found treasures from University of Cape Town for free of charge!

RETURNS POLICY


If you are not 100% satisfied with your purchase, please feel free to return any item to us provided the item meets the reasons for returns and is returned with in the stipulated time period. Please go through the terms and policy of return provided below:        

                    Reasons for Returns                     

Substandard quality
Incorrect Item/ Mix-up
Incorrect size
Not what I expected 

Kindly note the following:

  • If the item was collected at one of our collection points then the item needs to be returned to Trove Clothing within 48 hours of collection
  • If the item was delivered to you then the item needs to be received by Trove Clothing within 7 calendar days of delivery
  • Please include your order number or dispatch note inside the returned parcel
  • At the time we receive the return we shall automatically credit the amount to your bank account and will send you an email to let you know we've processed your return.
  • You will not receive the full refund as the service fee of R30.00 will be processed regardless of returns
  • You will be held responsible for the delivery fee of the returned item if the item was delivered to you


If you have any questions or suggestions about our Returns Policy, do not hesitate to contact us.

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